Jamison Bourque

Résumé

Jamison Bourque

Senior Product & AI Design

Product Engineer — Python, FastAPI, Agent Systems

Newton, Massachusetts emailjamison@gmail.com jamisonbourque.com github.com/Nosimaj
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Summary

Product designer with fifteen years across consumer electronics, healthcare, and service operations — and a habit of shipping my own code. I've built design systems from the ground up and migrated design teams from Adobe to Figma, giving product and engineering one shared source of truth. I've also spent years designing AI experiences, from national tech-support services to security detection systems, and recently designed, built, and launched an AI-powered repair service that runs in production today.

Designer-turned-builder with fifteen years of product experience and a production Python stack under my own business. I architected and shipped a four-agent service system on FastAPI and the Anthropic API — specialist routing, mode switching, and authenticated human handoff — plus the wear-state engine that dispatches against it. My edge is knowing why the code exists: I make architecture decisions with the user experience in mind, so good code doesn't ship a bad product.

Selected experience
2024 — Present
Door to Door Bike Repair
Newton, MA · S-corp

Co-founder & Technical Lead

  • Designed and built a four-persona agent service desk on FastAPI, Jinja2, HTMX and the Anthropic API — intake routes to mechanical, electrical, or pricing specialists.
  • Built DIY/triage mode switching and a wake-word human handoff that passes a live thread to a real mechanic over a signed, short-lived JWT join link.
  • Owns the full stack: Linux VPS, Cloudflare DNS, systemd services, Git/SSH deploys, and the migration off a legacy PHP codebase.
  • Wrote a wear-state dispatch engine that triggers membership service visits on modelled component condition rather than a fixed calendar.
  • Designed the wear-state dispatch model so membership visits trigger on actual part condition — the system decides when to send a human, so its failure modes have real cost.
  • Held a 24-hour repair turnaround through a season when area shops were quoting two to four weeks.
2025
Erlab
US Division

Digital Product Manager, US

  • Ran US market research and shaped go-to-market and marketing strategy for a French filtration equipment manufacturer.
  • Led a hybrid Design Thinking / Jobs-To-Be-Done sprint for the Halo filtration product line.
  • Managed Erlab's US digital presence.
2021 — 2023
Best Buy / Best Buy Health
Geek Squad & Health

Senior Experience Designer

  • Designed an AI-enabled repair triage tool for Geek Squad technicians — interviewed agents and customers, then encoded expert diagnostic judgment into a guided Q&A that recommends the next action.
  • Cut errors in assessments, part orders, and wasted repair trips by more than 35%.
  • Designed the hearing assessment and product recommendation flow live on bestbuy.com/hearing, built from a two-week competitive analysis of the audiologist pathway.
  • Designed telehealth consultation UX for continuous glucose monitor assessment, launching telehealth as a new Best Buy capability.
2020 — 2021
Owl Labs
Whiteboard Owl

Product Setup Design & Research

  • Ran a two-week field study in a New Hampshire public high school as sole researcher — 7 participants, 8 observed classes, 9 observed setups — to learn classroom setup for a computer vision camera product.
  • Redesigned setup around environmental, network, and usage factors found in the field; raised adoption an estimated 30–50% over previously tested solutions.
  • Authored the customer Quick Start Guide and the internal interaction guide for product and customer service teams.
2020
Point Road Solutions
Emerging tech incubator

Head of Experience

  • Led research and design sprints turning patented R&D into viable, desirable products.
  • Shipped a low-UI COVID detector (Arkemed) with patient- and clinician-facing applications, deployed to safeguard first responders.
  • Designed experience for an aerial object classification system.
2016 — 2019
Bose
Framingham, MA

UX Designer — Connected Products

  • Wrote the iOS onboarding application for Bose AR sunglasses — read the head-tracking IMU, drove in-app feedback, handled connectivity.
  • Designed and coded the iOS onboarding for Bose AR sunglasses, working directly against head-tracking IMU sensors to demonstrate psychoacoustic 3D audio in the first minute of use.
  • Redesigned Bose's first cloud-based product setup — Alexa, Google Assistant, and Spotify — working with engineering to protect UX through technology selection. Scaled to home theater, headphones, and AR eyewear.
  • Ran qualitative ethnographic and quantitative video-journal studies for the Quiet Comfort baby monitor, synthesizing Jobs-To-Be-Done findings into product direction.
2015 — 2016
T-Mobile
Seattle, WA · Coverage Map

Design Developer

  • Delivered Coverage Map features as production HTML, CSS and JS against the existing design system rather than as design files — merging visual and code review into one pass and cutting production time in half.
  • Built a no-code prototyping tool for the design team to prototype new interactions and UI without engineering time.
2013 — 2014
Microsoft — Xbox
Redmond, WA

Design Developer

  • Interpreted Microsoft and Xbox design systems into shipping interactive UI for the Xbox Music, Video, Remix and Reading apps.
  • Built responsive, on-brand interfaces reviewed by both design and engineering in an agile cycle.
Capabilities
Design
  • AI & agent experience design
  • Triage & assessment flows
  • Design systems
  • Service design
  • Figma, prototyping
Engineering
  • Python, FastAPI, Jinja2
  • JavaScript, HTML, CSS
  • HTMX, Bootstrap 5
  • Anthropic API, JWT auth
  • Linux VPS, Cloudflare, Git
Research
  • Ethnographic field study
  • Jobs-To-Be-Done
  • Design sprints
  • Competitive analysis
  • Usability testing
Also
Prior
Plymouth Rock Assurance — design system leadership. Outdoor recreation — climbing gym management, ropes course, camp programming. Bicycle — mechanics and retail.
Published
Figma Layout Automation Tool — plugin published to the Figma Community.
Portfolio
jamisonbourque.com — design case studies and engineering work.